Subscriptions
Refund policy
Cancellation, 14-day guarantee and refund terms for professional subscriptions.
To be validated. This text was written to reflect how the platform actually works and the requirements of Law 25. We recommend having it reviewed by a legal advisor before the public launch.
Last updated: October 2, 2026
This policy applies to the paid subscriptions offered to professionals on Soumets ton projet, a platform operated by Solutions Techno-Rédac inc. Posting a project as a client is free and is therefore not subject to any payment or refund.
1. Summary
| Plan | Cancellation | Refund |
|---|---|---|
| Monthly (Essential or Pro) | At any time, effective at the end of the paid month | No refund for the current month |
| Annual (Essential or Pro) | At any time, effective at the end of the paid year | Full refund within 14 days of payment, if no expression of interest has been sent |
2. Monthly subscriptions
Monthly subscriptions have no commitment. You can cancel them at any time from your account. Cancelling stops the next renewal: your subscription stays active until the end of the period already paid, then ends. The current month is not refunded, in whole or in part.
3. Annual subscriptions
- 14-day guarantee: if you cancel within 14 days of paying for your annual subscription (initial purchase or renewal) and you have sent no expression of interest during that period, we will refund the full amount paid, taxes included. Your access then ends immediately.
- After 14 days, or if an expression of interest has been sent: no refund is granted. You can still cancel to prevent renewal; your subscription stays active until the end of the paid year.
4. Changing plans
You can switch plans (for example from Essential to Pro, or from monthly to annual) at any time. Write to us before making the change: we will adjust your billing so that you don’t pay twice for the same period.
5. Exceptions
We will refund at any time, in whole or in part as appropriate:
- an amount charged twice or in error;
- a renewal charged after a cancellation properly made before the renewal date;
- a period during which the platform was unavailable for an extended time because of a problem on our end.
6. Suspension for breach of the terms
An account suspended or closed for breach of the terms of use (for example, abusive solicitation of clients) is not entitled to any refund.
7. How to request a refund
- Write to info@soumetstonprojet.ca from the email address associated with your account.
- Include your name, the plan concerned and the payment date (or invoice number).
- We confirm receipt of your request within 2 business days and inform you of our decision.
- Approved refunds are issued to the original payment method, through Stripe, within 10 business days. Depending on your financial institution, it may take a few more days to appear on your statement.
8. Your rights
This policy does not limit the rights granted to you by applicable laws, including Quebec’s Consumer Protection Act where it applies.
9. Contact us
Solutions Techno-Rédac inc. — Soumets ton projet
Email: info@soumetstonprojet.ca